Treacle Media GDPR Policy
This document outlines the requirements for sourcing, storing and handling personal data in accordance with the General Data Protection Regulation (GDPR) 25th May 2018
The requirements set out in this document apply to persons and 3rd party entities who control or process data on behalf of Treacle Media Ltd.
Any contravention of this policy which constitutes a breach of the GDPR can incur significant penalties not only to Treacle Media Ltd but also to the individual who caused the data breach.
Violation of this policy is considered gross misconduct or at least gross negligence and is therefore grounds for dismissal or, in relation to 3rd parties, legal action.
Data Protection Policy
Context and overview Key details:
- Policy prepared by: Madeleine Harding
- Approved by board / management on: Sonia Hall
- Policy became operational on: 27th April 2021
- Next review date: 27th April 2022
Treacle Media Ltd needs to gather and use certain information about individuals.
These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with the law.
Why This Policy Exists
This data protection policy ensures Treacle Media Ltd:
- Complies with data protection law and follows good practice
- Protects the rights of staff, customers and partners
- Is open about how it stores and processes individuals’ data
- Protects itself from the risks of a data breach
Data Protection Law
The General Data Protection Regulation (GDPR) describes how organisations — including Treacle Media Ltd — must collect, handle and store personal information.
These rules apply regardless of whether data is stored electronically, on paper or on other materials.
To comply with the law, personal information must be collected and used fairly, stored safely and not processed or disclosed unlawfully.
The Data Protection Act is underpinned by eight important principles. These say that personal data must:
- Be processed fairly and lawfully
- Be obtained only for specific, lawful purposes
- Be adequate, relevant and not excessive
- Be accurate and kept up to date
- Not be held for any longer than necessary
- Processed in accordance with the rights of data subjects
- Be protected in appropriate ways
- Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection
People, Risks And Responsibilities
This policy applies to:
- The head office of Treacle Media Ltd
- All staff and volunteers of Treacle Media Ltd
- All contractors, suppliers and other people working on behalf of Treacle Media Ltd
It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the General Data Protection Regulation (GDPR).
- This can Include
- Names of individuals
- Postal addresses
- Email addresses
- Telephone numbers
- …plus any other information relating to individuals
Data Protection Risks
- This policy helps to protect Treacle Media Ltd from some very real data security risks, including:
- Breaches of confidentiality. For instance, information being given out inappropriately.
- Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
- Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.
- Financial penalty. Organisations can be fined up to 4% of annual gross turnover or €20 million (whichever is greater)
Everyone who works for or with Treacle Media Ltd has some responsibility for ensuring data is collected, stored and handled appropriately.
Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.
However, these people have key areas of responsibility:
- The board of directors is ultimately responsible for ensuring that Treacle Media Ltd meets its legal obligations.
- The Data Protection Officer, Sonia Hall, is responsible for:
- Keeping the board updated about data protection responsibilities, risks and issues.
- Reviewing all data protection procedures and related policies, in line with an agreed schedule.
- Arranging data protection training and advice for the people covered by this policy
- Handling data protection questions from staff and anyone else covered by this policy
- Dealing with requests from individuals to see the data Treacle Media Ltd holds about them (also called ‘subject access requests’).
- Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.
- The IT manager, Pawel Wos, is responsible for:
- Ensuring all systems, services and equipment used for storing data meet acceptable security standards.
- Performing regular checks and scans to ensure security hardware and software is functioning properly.
- Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.
- The Marketing Manager, Madeleine Harding, is responsible for:
- Approving any data protection statements attached to communications such as emails and letters.
- Addressing any data protection queries from journalists or media outlets like newspapers.
- Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.
These roles and responsibilities for the primary data and processors, however, it should be made clear that everyone within the company and those working on behalf of Treacle Media Ltd have specific roles and responsibilities when it comes to processing data. The General Data Protection Regulation (GDPR) identifies certain roles and defines their responsibilities as:
The natural person or legal entity that determines the purposes and means of the processing of personal data (e.g., when processing an employee’s personal data, the employer is considered to be the controller). It is possible to have joint data controllers in certain circumstances. For example, when a company operates in multiple countries, but decisions on processing purposes are being made both by central and local entities, the scenario would qualify as a joint controller.
The key responsibility of a controller is to be accountable, i.e., to take actions in line with GDPR, and to be able to explain the compliance with GDPR to data subjects and the Supervisory Authority, as and when required.
The natural person or legal entity that processes personal data on behalf of the controller (e.g., a call centres acting on behalf of its client) is considered to be a processor. At times, a processor is also called a third party.
The key responsibility of the processor is to ensure that conditions specified in the Data Processing Agreement signed with the controller are always met, and that obligations stated in GDPR are complied with.
Assumed Roles And Responsibilities
When dealing with data on a daily basis individuals will naturally assume one of the identified roles and therefore its responsibilities. In most cases members of staff will naturally assume the role of data processor in their day to day handling of customer data.
General Staff Guidelines
- The only people able to access data covered by this policy should be those who need it for their work.
- Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
- Treacle Media Ltd will provide training to all employees to help them understand their responsibilities when handling data.
- Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
- In particular, strong passwords must be used and they should never be shared.
- Personal data should not be disclosed to unauthorised people, either within the company or externally.
- Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
- Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.
Data Classification Definitions
The following table provides a summary of the information classification levels that have been adopted by Treacle Media Ltd and which underpin the principles of information security defined in the Information Security Policy (Section 2.1). These classification levels explicitly incorporate the General Data Protection Regulation’s (GDPR) definitions of Personal Data and Special Categories.
‘Confidential’ information has significant value for Treacle Media Ltd, and unauthorised disclosure or dissemination could result in severe financial or reputational damage to Treacle Media Ltd, including fines of up to 4% gross turnover (or €20 million – whichever is higher) from the Information Commissioner’s Office, the revocation of rental or insurance contracts and the failure to win future business. Data defined by the GDPR as Special Categories of Personal Data falls into this category. Only those who explicitly need access must be granted it, and only to the least degree in order to do their work (the ‘need to know’ and ‘least privilege’ principles). When held outside Treacle Media Ltd, on mobile devices such as laptops, tablets or phones, or in transit, ‘Confidential’ information must be protected behind an explicit logon and by a suitable level (AES 256-bit) encryption at the device, drive or file level, or by other controls that provide equivalent Protection.
‘‘Restricted’ information is subject to controls on access, such as only allowing valid logons from a small group of staff. ‘Restricted’ information must be held in such a manner that prevents unauthorised access i.e. on a system that requires a valid and appropriate user to log in before access is granted. Information defined as Personal Data by the GDPR falls into this category. Disclosure or dissemination of this information is not intended, and may incur some negative publicity, but is unlikely to cause severe financial or reputational damage to Treacle Media Ltd. Note that under the Data Protection Act large datasets (>1000 records) of ‘Restricted’ information may become classified as Confidential, thereby requiring a higher level of access control.
- Internal Use
‘‘Internal use’ information can be disclosed or disseminated by its owner to appropriate members of Treacle Media Ltd, partners and other individuals, as appropriate by information owners without any restrictions on content or time of publication.
‘‘Public’ information can be disclosed or disseminated without any restrictions on content, audience or time of publication. Disclosure or dissemination of the information must not violate any applicable laws or regulations, such as privacy rules. Modification must be restricted to individuals who have been explicitly approved by information owners to modify that information, and who have successfully authenticated themselves to the appropriate computer system.
|Security Level||Definition||Examples||FOIA2000 Status*|
|1. Confidential||Normally accessible only to specified members of Treacle Media Ltd staff. Should be held in an encrypted state outside Treacle Media Ltd systems; may have encryption at rest requirements from providers.||GDPR-defined Special Categories of personal data (passwords; large aggregates of personally identifying data (>1000 records) including elements such as name, address, telephone number.||Subject to significant scrutiny in relation to Appropriate exemptions/ public interest and legal considerations.|
|2. Restricted||Normally accessible only to specified members of Treacle Media Ltd staff or authorised 3rd parties.||GDPR-defined Personal Data (information that identifies living individuals including home / work address, age, telephone number, Education, photographs); reserved management business; draft reports, papers and minutes; company asset information;||Subject to significant scrutiny in relation to appropriate exemptions / public interest and legal considerations.|
|3. Internal Use||Normally accessible only to members of Treacle Media Ltd staff and authorised 3rd parties.||Internal correspondence, company papers and minutes; company asset information||Subject to scrutiny in relation to appropriate exemptions/ public interest and legal considerations|
|4. Public||Accessible to all members of the public||Annual accounts, minutes of statutory and other formal Committees; information available on the Treacle Media Ltd website or through Treacle Media Ltd publications;||Freely available on the website or through Treacle Media Ltd publications|
Explicit Data Controllers And Other Rights Of Access To Information
Treacle Media Ltd recommends that branches, departments and authorised partners explicitly designate data controllers and data processors.
Other users may have rights of access to data according to the terms of engagement under which the data was gained or created.
Granularity Of Classification
The sets of information being classified should, in general, be large rather than small. Smaller units require more administrative effort, involve more decisions and add to complexity, thus decreasing the overall security.
There may be minimum or maximum time-scales for which information must be kept. These may be mandated in a commercial or legal contract. Other forms of information retention may be covered by environmental or financial regulations.
These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller.
When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.
These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:
- When not required, the paper or files should be kept in a locked drawer or filing cabinet or in a restricted locked room.
- Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.
- Data printouts should be shredded and disposed of securely when no longer required.
When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:
- Data should be protected by strong passwords that are changed regularly.
- Data should not be stored on removable disks where possible, however, if data is stored on removable media (like a USB stick, CD or DVD), these should be kept locked away securely when not being used.
- Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
- Servers containing personal data should be sited in a secure location, away from general office space.
- Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
- Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
- All servers and computers containing data should be protected by approved security software and a firewall.
Personal data is of no value to Treacle Media Ltd unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:
- When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
- Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
- Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts.
- Personal data should never be transferred outside of the European Economic Area.
- Employees should not save copies of personal data to their own computers or storage devices. Always access and update the central copy of any data.
The law requires Treacle Media Ltd to take reasonable steps to ensure data is kept accurate and up to date.
The more important it is that the personal data is accurate, the greater the effort should put into ensur- ing its accuracy
It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.
- Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets or copies of data.
- Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
- Treacle Media Ltd will make it easy for data subjects to update the information Treacle Media Ltd holds about them. For instance, via the company website.
- Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
- It is the marketing manager’s responsibility to ensure marketing databases are checked against available suppression lists every six months.
Subject Access Requests
All individuals who are the subject of personal data held by Treacle Media Ltd are entitled to:
- Ask what information the company holds about them and why.
- Ask how to gain access to it.
- Be informed how to keep it up to date.
- Be informed how the company is meeting its data protection obligations.
If an individual contacts the company requesting this information, this is called a subject access request.
Subject access requests from individuals should be made by email, addressed to the data protection officer at firstname.lastname@example.org. The data controller can supply a standard request form, although individuals do not have to use this.
Individuals may be charged up to £10 per subject access request. The data controller will aim to provide the relevant data within 14 days or a maximum of 40 calendar days from receipt of the subject access request. There will be no charge to Treacle Media Ltd employees for subject access requests.
The data controller will always verify the identity of anyone making a subject access request before handing over any information.
Disclosing Data For Other Reasons
In certain circumstances, the General Data Protection Regulation (GDPR) allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
Under 5(1)(a) and (b) of the General Data Protection Regulation (GDPR), there is an obligation not to process and disclose personal data unfairly, unlawfully or for a purpose incompatible with the purpose for which it was collected. However, schedule 2 of the Data Protection Act 2018 disapplies those provisions to the extent that would likely be prejudice the prevention or detection of crime and advise to not inform the owner of the personal data provided the prejudice can be identified.
Under these circumstances, Treacle Media Ltd will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board of directors and from the company’s legal advisers where necessary.
Treacle Media Ltd aims to ensure that individuals are aware that their data is being processed, and that they understand:
- How the data is being used
- How to exercise their rights
To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.
[ This is available on request. A public version of this statement is also available at www.treaclemedia.com/privacy/]